Coinbase has notoriously customer service that put users on hold for months without answering their questions. Now they launch live support to try to gain their reputation back.
TL;DR
Coinbase live customer service may be a game-changer for their business. To regain users’ trust, customer service is an essential part of the business.
Here is a 1 min summary of the article if you want to skip the reading.
Service Without Customer Supports
Coinbase wants their service smooth without human support. This model was a trend in the technology company who believes chatbots can replace human supports. They were wrong. Service without human support is horrible. It leaves customers feeling empty of their products when they needed the most. Active engagement of customers helps them to connect with your branding.
Nightmare Customer Service
If you have a question and want to ask Coinbase. You will be lucky if you get a response within a month. Most people will not receive responses until they have already forgotten their submitted tickets or the response was to redirect them back to the help page.
Real Human Workers
It seems there are not enough workers to support and help customers of Coinbase products. More importantly, people cannot find the answers they want to and they ran out of patients. Complaints were everywhere but the company did nothing to change it.
Coinbase Response
Coinbase realized their customer services are lacking and they tried to come up with a plan. Now they roll out live human support services to their customers. It is a great move that users can reach out to support. However, many users had left to choose other options since their frustration experience. Maybe Coinbase will fix their reputation from now on.
In Conclusion
Coinbase live customer support is a great move. However, they had lost many users and reputations. It will be difficult for them to repair their mistakes.
This article is also published in Cryptologist as parnership publication.
Photo by Erik Mclean on Unsplash
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Disclosure: The article was written by a delusional author who is possibly a nut job without any questions whatsoever about expertise in the subject matters. You should not believe any words this author wrote or you may experience similar symptoms or even possibly become a nut job.
