Brave Rewards: May Payout Issue, If You Haven't Received Payout... Servers Down MEGATHREAD
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Brave Rewards: May Payout Issue, If You Haven't Received Payout... Servers Down MEGATHREAD

By tomoyan | tomoyan | 6 May 2020

Brave Ads May 5th payout transactions started yesterday. If you have receive your payout already, congrats! ūüéČ

I checked this morning (May 6) and I still haven't received mine... but the next payment due date has been update so my BAT will be rolled over to next month... or I might still get it in few days? I am not sure but it seems like the payout process is still going. 


If you haven't received your payout, you can...

  • Update your Brave browser
  • Make sure you have your wallet verified
  • Wait until the payout process is completed
  • Submit a support post

I know my Brave browsers are all up to date so I am just going to wait it out. 

If I don't get it this month, oh well, I will get it next month hopefully ūüėā

Updates & Issues

  • May 6, 15:26 UTC: SERVER DOWNTIME:¬†We are experiencing some server side downtime (see:¬† due to the large volume of ad earnings claims. This may result in various error messages when pressing the ‚ÄúClaim my ad earnings‚ÄĚ button. We are actively working on restoring server uptime. Once service is restored, your earnings should be claimable as normal.

  • Estimated ad earnings decreasing:¬†Your payout is mid-flight, so you may see your estimated ad earnings amount decrease before your transaction arrives.

  • Verified Uphold wallets:¬†If you have a verified Uphold wallet, your payout will be sent directly to your Uphold account. No claim process is required for verified wallets. Please see the current payout processing status in the original post above (which is being updated live).


Here is the official checklist

  1. Are payouts still processing? Although Brave Ads payout transactions begin on May 5th, it may take some time to fully process the large list of transactions. You may therefore see other users receiving their payouts before yours arrives. The team will keep everyone updated about payout progress (see above or below). If the payout period has fully completed and you have not received your payout, post below and we can help you!

  2. Are you in the payout period? Please note that the payout on May 5th is for Brave Ads earnings throughout April (plus any BAT you've accumulated before that). If you only recently enabled Brave Ads (for example, on May 2nd, 2020), you will receive your payout in next month's payout period.

  3. Is your browser updated? Please make sure that your version of Brave is up to date. (On desktop, you can check brave://help for version information.) As of today, the latest versions of Brave are v1.8.9 (desktop), v1.5.131 (Android) and v1.15 (iOS).

  4. Maybe you received it! If you do not have a verified wallet, you will need to go into your Brave Rewards settings and look for a "Claim your ad earnings now!" button. You must click that button in order to claim your BAT payout. If you do have a verified wallet, your payout will be deposited automatically into your Brave Rewards wallet and Uphold account. Please double-check if it's there! (Usually, Uphold will send you an e-mail receipt of the payout transaction.)

If you decide to submit a support post

  1. "I have read through the checklist above, and it seems that none of those reasons apply." (Yes/no)

  2. Which platform are you on (Android, iOS, MacOS, Windows, Linux)?

  3. Have you ever received payouts in previous months, or is this your first time?

  4. Do you have a verified wallet? That is, is your Brave Rewards wallet connected to a verified account?

  5. If you have a verified wallet, have you ever connected your Uphold account to 3 or more different devices in your lifetime? This includes previous installations of Brave, Brave on different platforms, as well as Brave-Beta, Brave-Dev and Brave-Nightly versions.

  6. If you have a verified wallet, did you ID-verify using an ID from a region that is unsupported by Brave Ads? For example, even if you live in the United States, did you verify with a Kazakhstani passport/driver's license?

  7. If #5 and #6 do not apply to you, please send me (/u/bat-chriscat) a PM with your brave://rewards-internals information and a small note about your issue. (Android: chrome://rewards-internals; iOS: Settings > Brave Rewards > Wallet Creation Date > Copy Support Info.) Please copy-paste the information in text, and send via private message only (not Reddit chat).

  8. Uploading supporting screenshots of your Brave Rewards settings page is very helpful.


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Reddit: SUPPORT MEGATHREAD: May 5th, 2020 Brave Ads Payout Support



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