Viator is a tour and activity booking platform that specializes in online booking. The company was established in 1995 and is headquartered in San Francisco, California. Viator provides a diverse range of travel experiences in destinations around the world, including sightseeing tours, outdoor activities, food and wine tours, cultural experiences, and more.
Viator collaborates with local tour operators and travel companies to provide a wide range of tours and activities for all types of travelers, from solo adventurers to families and groups. Customers can use the Viator website or mobile app to browse and book tours and activities, as well as read reviews and ratings from other travelers to help them make informed decisions about their travel experiences.
Viator is now a subsidiary of TripAdvisor, and the platform is constantly expanding its offerings and improving its user experience. The company has received numerous awards and recognitions for its services, including three consecutive years as the "World's Leading Online Tour Operator" at the World Travel Awards (2015, 2016, and 2017).
There are several advantages to booking tours and activities through Viator:
A variety of options: Viator provides a diverse range of tours and activities in destinations around the world, from well-known tourist attractions to off-the-beaten-path experiences. This means that visitors will have no trouble finding something that suits their interests and preferences.
Convenience: Booking tours and activities through Viator is simple and quick, with the option to book online or via the mobile app. Customers can also access their bookings and itineraries via the Viator website or app at any time.
Trusted reviews: Viator includes customer reviews and ratings, which can help customers make informed decisions about which tours and activities to book. To ensure authenticity and accuracy, the reviews are moderated.
Customers can benefit from the expertise of local guides and tour operators who know the destination because Viator partners with local tour operators and travel companies.
Price guarantee: Viator offers a low price guarantee, which means that if a customer finds the same tour or activity at a lower price on another website, Viator will refund the difference.
Customer service: Viator has a dedicated customer service team that is available 24/7 to assist customers with any questions or concerns they may have.
It is simple to book tours and activities through Viator. Here are the fundamental steps:
Visit the Viator website or get the Viator app.
Enter your destination as well as the dates you intend to visit.
Examine the tours and activities on offer. To help you find what you're looking for, you can filter by category, duration, price, and other criteria.
Choose your tour or activity and read the details, including the itinerary, inclusions, exclusions, and customer reviews.
Choose your preferred date and time, as well as the number of participants.
Include any extras or upgrades, such as hotel pickup or a meal.
Proceed to the checkout page and enter your payment information. Viator accepts the majority of major credit cards as well as PayPal.
After your reservation is confirmed, you will receive an email with all of the details of your tour or activity, including the meeting location, what to bring, and other important information.
Follow the instructions in the confirmation email on the day of your tour or activity and arrive at the meeting point on time. To join the tour or activity, show the tour operator your confirmation email or voucher.
If you require assistance during the booking process or have any questions, please contact Viator's customer service team.
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