Artificial Intelligence is quickly becoming a mature technology for businesses. Don't worry, C-3PO won't be working at your office lobby yet, but smart bots and intelligent software will answer phone calls and process your query. Machine Learning is making sure of that...

The need for AI software developers and product managers will vastly increase in this decade. So what happens to people without this technical affinity?

Companies have realised the combined power of humans and robots, where the first carry out sophisticated and complex human-to-human tasks , while repetitive tasks can be more efficiently be completed by our tireless smartbots.

Both Robotic Process Automation and business process management tools ranked in the top 10 fastest-growing process and tools skills for 2020, according to the report. RPA are software robots that automate repetitive, manual tasks humans perform on tools such as Microsoft Excel, databases, or web applications, according to the report. Businesses will continue realizing that the more they automate monotonous tasks, the more time their employees will have to engage in problem solving, design thinking and creative tasks.

Even in Human Resources Management, many repetitive admin tasks, such as onboarding and payroll are now automated with HR software and smart bots that perform employee-facing tasks. Automation and other disruptive technologies will force organizations to offer innovative workplace learning experiences to their employees who are engaging more deeply with the new culture. The majority of organizations (64%) have an informal or formal reskilling program for employees, which proves to be a better system than replacing old talent with new, according to the report. 

Business services, financial services, software and technology, information technology, manufacturing, government and nonprofit, consumer goods, and retail industries are all turning to data, upskilling employees' tech skills to include deep learning, algorithms, automation, natural language processing, Excel, data analytics, and the cloud. 

Upskilling and Reskilling are the new norms in order for professionals to stay on top of their industry and remain competitive in a fast changing labour market. Wokplace learning is becoming modular and agile, to keep up with agile projects and innovations, technical and process.