There's been so many articles praising how amazing the Atomic Wallet is, I figured I'd share my experience to level it up a bit and bring on a different perspective.

As my readers probably know, I'm an Exodus Wallet user, and I'm extremely satisfied with it, for different reasons (some I explained here, others I'll detail some day in another post).  I downloaded the Atomic Wallet when LRC arrived on Publish0x, since it's not supported by Exodus, and I figured it would be a good time to try it out since I'd seen many good reviews about it.

I transferred some BTC, and started discovering its many features.

That's how I got the "Airdrop" tab of the wallet. Input your email, a referral code if you have one, and, just like that, receive some of their AWC coin? Heck yeah!

If you're not familiar with Atomic, the rules of their airdrop are quite simple:

• Sign up
• Confirm your email
• Hold at least $10 in any coin in the wallet
• There's a snapshot on the first day of each month at 12am UTC
• The rewards are paid until the 15th day of the next month

Now that you know all that, I will tell you the rest of the story with a detailed timeline, so you understand my frustration:

April 8 - Signed up for the airdrop, receive an email with a "confirm your email" link, clicked it. So, on this first day, I already check 3 of the requirements for the airdrop.

May 20 - I didn't get any AWC, and the Airdrop tab of the wallet still showed me something like "Please confirm your email...". As always when something doesn't go as planned, I take it to Twitter first. So I DMed Atomic, explaining the situation, and their CM just told me to send them an email.

May 21 - I send the email. I tell them basically everything I said on Twitter, and now here as well. I give them plenty of information, screenshots and so on. They replied by sending me a copy/paste of their airdrop rules page... Come on... So I email again, repeating what I already said, and they then ask me to send them a screenshot of my wallet balance, and the exchange ends with them saying they will check my case and get back to me.

May 27 - It's been a week and I haven't heard anything, so I email again to ask if they had a chance to verify what they needed to verify.

June 1 - No answer. I go back to Twitter, where the CM seems to at least be reactive. They reply, saying, saying that it's all good and I'll get my reward within the next two weeks (so sometime before June 15 if my math is right). I get an email saying the same thing shortly after.

June 18 - Still. No. AWC. Again, back to Twitter to enquire about what happened.

It's now June 22 and I'm still waiting for at least an answer, at best some coins... This is one of the worst customer services I've had to deal with, and to think that this is all to enable some sort of loyalty program... How do they want me to refer them to anyone with this kind of low-level situation handling...

Since they are apparently unable to transfer coins when it's not the 15th of the month, I'll patiently wait until July 15, and if I don't have anything then I'll just give up, delete the wallet from my device and find a new place to store my LRC...

Apart from this misadventure, I honestly think Exodus is superior to Atomic when it comes to the user interface. I'll do a more in-depth comparison another day, but today I wanted to talk about the oddly confusing Atomic staking interface... Oddly because it all seems pretty straightforward at first glance, but it quickly becomes confusing. I tried staking some TRX that I had in Exodus, so I transferred some (a bit more than 50), and chose Bitguild as a validator. After 3 days, I got my first rewards, meaning some coins were added to my wallet. So far so good. But I must admit I do not understand the staking interface :

From what I gather,

• "Available" is what I have in the wallet
• "Staked" is what I have staked
• "Total" is the sum of the two former
• "Unclaimed rewards" is a mystery... Since the rewards go straight to "Available", I don't see what is supposed to be in there, it's always at 0 so I don't see the point.
• "Available votes" is also mysterious... For some reason it's everything I have above 50 TRX
• Then I can stake votes, or stake, which makes me think that it's not staked, or unstake, which contradicts the former.

I have worked for years in web design, accessibility and usability, and I can tell you from experience that this interface is extremely poorly designed. If someone can explain to me what all these options mean, it would be great.

Staking in Exodus, while not as obvious as the "Staking" tab in Atomic, is definitely more straightforward. Click stake, get rewards in your wallet, that's it.

Yes, Atomic supports more coins, but, apart from LRC which I did not choose to own, Exodus has everything I need. Sorry Publish0x, but I'm not convinced by your partner...

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