Bitcoin ABC is Seeking a Technical Support Specialist

Bitcoin ABC is Seeking a Technical Support Specialist


Title: Bitcoin Cash Blockchain Customer Support Technician

Duties:

  • Provide support via an online help desk to consumers using Bitcoin Cash for a variety of tasks
  • Triage higher-level support requests and direct to the appropriate person on the team
  • Recognize and extract useful information for repackaging as knowledge base articles and for marketing purposes
  • Publish knowledge base articles
  • Communicate effectively with other team members to leverage support desk information for marketing and other purposes

Type of Work: Remote Work

Commitment: Full Time, 5 days a week x 8-hour shifts on a schedule to be determined/negotiated

Requirements:

  • Basic knowledge of cryptocurrency use including, wallets, buying and selling, recovery of private keys
  • Familiarity with the Bitcoin Cash ecosystem
  • Ability to explain technical information in easy to understand language
  • Ability to break down problem-solving solutions into steps
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Native or near-native English
  • Reliable internet connection
  • Desktop or laptop computer that is reasonably secure and updated
  • Bonus: native or near-native ability in Chinese, Spanish and/or other languages

To apply for this position, please send your CV and cover letter to george@bitcoinabc.org with subject ‘Bitcoin Cash Blockchain Customer Support Technician’.


Bitcoin ABC
Bitcoin ABC

Bitcoin ABC is the leading Bitcoin Cash full node software development team. Building Bitcoin Cash infrastructure for a world of P2P electronic cash.


Bitcoin ABC (Bitcoin Cash)
Bitcoin ABC (Bitcoin Cash)

Bitcoin ABC is the leading Bitcoin Cash full node software development team, responsible for the BCH fork from BTC in August 2017 and led by Amaury Séchet. Building Bitcoin Cash infrastructure for a world of P2P electronic cash / 为点对点的电子现金世界建立比特币现金基础架构 / Construyendo infraestructura de Bitcoin Cash para un mundo de efectivo electrónico P2P

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