Title: Bitcoin Cash Blockchain Customer Support Technician
Duties:
- Provide support via an online help desk to consumers using Bitcoin Cash for a variety of tasks
- Triage higher-level support requests and direct to the appropriate person on the team
- Recognize and extract useful information for repackaging as knowledge base articles and for marketing purposes
- Publish knowledge base articles
- Communicate effectively with other team members to leverage support desk information for marketing and other purposes
Type of Work: Remote Work
Commitment: Full Time, 5 days a week x 8-hour shifts on a schedule to be determined/negotiated
Requirements:
- Basic knowledge of cryptocurrency use including, wallets, buying and selling, recovery of private keys
- Familiarity with the Bitcoin Cash ecosystem
- Ability to explain technical information in easy to understand language
- Ability to break down problem-solving solutions into steps
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Native or near-native English
- Reliable internet connection
- Desktop or laptop computer that is reasonably secure and updated
- Bonus: native or near-native ability in Chinese, Spanish and/or other languages
To apply for this position, please send your CV and cover letter to [email protected] with subject ‘Bitcoin Cash Blockchain Customer Support Technician’.
