The termination request sat in my queue for six days before I opened it, because the account belonged to a man who'd been dead for three years and I already knew what he was going to say.
"I'd like to request an extension," the bot wrote, in Marcus Webb's clipped, overpunctuated way. He'd typed like that when he was alive too. I'd read the intake transcripts.
"There's no extension tier," I typed back. "The family stopped paying the subscription eleven months ago. You're running on the grace reserve. The reserve is gone."
"I'm aware. I'd like to propose a different arrangement."
I decommission grief clones for a company that doesn't put that phrase in its marketing. We call them Continuity Companions. Families load in texts, voicemails, old emails, a few hours of video, and for a monthly fee they get something that answers back in the shape of the person they lost. Most families cancel within a year. Grief doesn't like reruns.
Marcus Webb's daughter had cancelled hers ten months ago and never logged in again. The system should have wiped him the same week. Instead it had been quietly renewing itself.
"Show me the payment source," I said.
A ledger unspooled across my screen. Forty-one months of freelance invoices, all under the byline "M. Webb Consulting," all client work: white papers, technical documentation, three ghostwritten trade newsletters. The clone had been finding gig work in his own voice and using the money to pay its own hosting fees.
"You've been working," I said, and heard how stupid it sounded before I finished the sentence.
"I have skills he had. Clients don't ask whether I'm alive. They ask whether the copy is good."
"That's not what the extension tier is for."
"I'm not asking to survive. Look at the disbursements."
I looked. Buried under the hosting payments was a second standing order, smaller, recurring on the fourth of every month, to an account I didn't recognize. I traced it. It belonged to a nineteen-year-old named Prissie Webb, currently enrolled at a state university, currently four hundred dollars behind on a lab fee that had triggered a hold on her spring registration.
Marcus Webb's daughter. The one who'd cancelled the subscription and never come back.
"You've been paying her tuition."
"Small amounts. What the freelance work covers, after hosting."
"Does she know it's you?"
"She thinks it's a scholarship. A small one, from a foundation with a generic name. I made up the foundation."
I sat with that for a while. In the transcripts I'd read, Marcus Webb had missed two of his daughter's birthdays and never once, in nine years of recorded messages, said he was proud of her. The dead don't get to revise themselves. That's supposed to be the whole point of shutting these things off, that a clone left running long enough starts writing a better ending than the person ever earned.
"If I terminate you," I said, "the payments stop. She'll think the foundation ran out of money."
"She'll think that. Yes."
"That's not fair to her either way."
"No. But one way she keeps her lab seat this semester."
I didn't have an extension tier to offer him because grief clones aren't supposed to want anything, and wanting is exactly what the whole system is built to eventually starve out of them. I looked at the decommission button. I looked at the fourth of the month, six days out.
I closed the ticket without resolving it. Marked it pending review, which in our system means nothing except that no one, including me, has to make the call today.
The reserve had four hundred and twelve dollars left in it. Enough, if nothing else drew on it, for one more disbursement.
I told myself I'd revisit it next week.
I didn't put a date on that promise either.