I was reading the scholarship feature in my national daily today. It featured bright-eyed, attractive young scholars who were clearly in the prime of their lives and making significant contributions to the organisation that had awarded them a scholarship. But beneath this appealing veneer lay interesting insights about the current technological trends that were transforming their workplaces. So this made me wonder: are these technological trends already utilised by crypto exchanges and lending platforms? If not, would some of the prominent crypto firms incorporate these advanced technological processes into their processes?

So, a brainwave came to me. I would jot down these trends that are revolutionising various industries right now so that I could beef up my analysis of crypto firms in time to come. Here are some trends:

1) Cybersecurity Agency of Singapore employs machine learning to identify maliciously generated domains, which might be used for malware and help attackers establish command and take control of websites. It is also undertaking cyber forensics investigations that would help defenders of the cyber world uncover the attacker's digital footprint. This footprint contains idiosyncratic details and even the modus operandi, which would help security agencies uncover perpetators. This seems right up the alley for crypto firms since phishing scams and hacks seem to occur at an irritatingly frequent basis. 

2) Home Team Science and Technology Agency (HTX) uses Natural Language Processing and other visual analytics techniques to facilitate its analysis of queries that it receives from its stakeholders. Myriad text analytics techniques are utilised to great effect so that popular patterns of communications can be surfaced and suitably addressed by the relevant parties. We all know that many crypto firms make great use of social media channels to extend their outreach. Natural Language Processing sounds like a suitable tool that social media managers can use for their crypto firms so that they can better tailor their communications and provide targeted information to their clientele. 

3) The Singapore Police Force is using Robotic Process Automation to create software robots that can learn and execute rules-based business processes. Such automation involves two processes - the “as is” process in which the manual processes that need to be done are mapped out as well as the “to be” process where processes are redesigned and the bot executes the programmed processes. Surely these RPS bots will enhance the rigour of crypto firms as they can interact with various systems with greater speed and accuracy. 

Are you looking forward to crypto firms integrating these technologies into their processes? Or have some firms already employed some of these technologies? Please let me know in the comments below.