Everyone wants to be independent without understanding if that's what's good for them or if they are willing to take the needed steps to achieve it. Many people think it's just about getting a shop somewhere and laying hands on some loose money before they can kick it running. Everything in life is about careful planning and you have to understand the market.

I went through Twitter and I saw one food seller being called out and that was what inspired this. Social media is a great tool but when you are not careful and you think you can get through anything, your day would come. This food seller got an order and this customer sent his address with the dispatch rider's fee but something happened along the line that he didn't get his orders. He messaged them and they said they would look at it and then after a while they blocked the customer.

This guy called them out on Twitter (an effective way to call people out because it's a ground for savages) and that was when they replied to him by saying they didn't know he was blocked and it must have been an error. Really? You clicked the three dots, confirmed your block option, left his profile page and you said it's an error? If you were bent on customer service, you should have noticed because a query had been raised before so in the process of reaching out to him it would have been noticed if it was indeed an error. Most people get into business with the wrong motive - all they want is the money and they have zero customer service.

I went through the comments and I lost count of the number of people saying that the company has been known for that. They either don't deliver on their orders or something comes short and they hardly refund. Now, no one would know whether that's true or not because if you have been in Twitter space for such a long time, you would know that people invent scenarios and some might just want to damage that business further but they didn't do themselves any favours too, anyway.

When you want to start up a business, you have to learn the art of customer service. Some customers can be annoying but you have to take things in stride. You have to protect your business and try to deliver quality service. Most people don't understand what good customer service can do for them just as they don't fully understand how detrimental bad customer service can be for their business.

Integrity should always come first and when a business lacks that, it would be hard for that business to thrive due to bad publicity. With what I saw on Twitter regarding that company, I don't think I would ever patronize that business nor can I recommend anyone to them. That's how business dies slowly and they keep shouting it is their village people at work. Your village people are not at work, you just don't understand the ethics of your business. Some businesses can talk to customers anyhow and would still strive because most of them are living on goodwill and the services or goods they render are necessities.

It's always harder for a start-up and this is why they need to work on having good customer relations.

This post also appeared here and it's my original work on my blog on [Read.Cash](https://read.cash/@Olasquare/customer-service-health-update-1cb19627).

Thank you for your time.

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Still me,

My tongue is like the pen of a ready writer.

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