Chat started on 08 May 2020, 11:16 AM (GMT+0)
(11:16:12) *** Meez™ joined the chat ***
(11:16:12) Meez™: Why are withdrawal fees and exchange fees 50K satoshis, IF all U do is run a matching engine? There should be NO fees on exchanges @all imho...
(11:16:14) *** Terry Lim joined the chat ***
(11:16:18) Terry Lim: Hello, thank you for contacting Bybit live chat customer support. This is Terry Lim, and it is my pleasure to assist you today.
(11:16:46) Terry Lim: We do not have any withdrawal fees. The 0.0005 BTC are miner fees paid to miners and not to Bybit
(11:17:58) Meez™: No need to pay such high fees... BTC tx far cheaper possible
(11:18:50) Terry Lim: Please allow me to record down your feedback and I will forward it to the management for further discussion to improve the Bybit platform to provide traders with a holistic trading experience. We sincerely appreciate your feedback.
(11:19:16) Meez™: And why charge exchange fees, if someone wants to switch between assets? eg BTC to XRP where withrawal is nearly free?
(11:21:01) Meez™: BTC core wallet allows to set miner fees for as low as 1000 satoshis per kB... and U just pay out 3 times a day... so no need for such high tx fees at all
(11:21:04) Terry Lim: The asset exchange are quoted by external vendors, bybit is not the one that provides the exchange. Hence there is a fee to pay to the vendors for the exchange
(11:21:44) Meez™: Time to renegotiate ur contracts with them ...
(11:22:02) Meez™: Its a ripoff for low rollers
(11:23:04) Terry Lim: As mention I will pass your feedback to the management for further discussion
(11:23:09) Terry Lim: Is there any other matter that I may assist you with?
(11:24:47) Meez™: Yes, tell em that exchange fees shall be related to the exchanged amount... otherwise U just favor the already rich guys and make it far harder for traders with little initial investment to grow...
(11:25:39) Meez™: just take e.g. 1 percent per exchange... same with withdrawals
(11:25:57) Meez™: that would be fair
(11:26:19) Terry Lim: I will commute your feedback
(11:26:23) Terry Lim: Is there any other matter that I may assist you with?
(11:27:01) Meez™: veryunfair to charge same exchange fees for a 10 BTC exchange and a 100K satoshi exchange... the small guys pay for the already big guys this way... :(
(11:28:20) Meez™: Greetings to BEN and tell him that with my suggested changes implemented ASAP, he'll get good rep with the BOIs ;)
(11:28:54) Meez™: have a nice day !
(11:29:06) Terry Lim: Thank you for contacting Bybit Customer Support. I will be closing the chat in the next few minutes. Please feel free to contact us again if you have further inquiries. Please also take 3 seconds to rate our service and we wish you the best of luck for all your trading activities on Bybit. If a followup email is required, we would also like to kindly request that you leave the chat after giving us a rating so that the followup email can be sent to your inbox successfully. To close the chat, please navigate to the options (3 dots icon) at bottom right corner and select 'End Chat'
(11:29:08) *** Chat Rating request has been sent. ***
(11:29:31) *** Meez™ has rated the chat Bad ***
(11:29:42) Terry Lim: Hi, we saw that you have given us a negative rating for our services. We may have unintentionally overlooked some of your needs. Please allow us the chance to rectify it and we hope that we can do our very best for you again so that you can consider changing your rating. May I know what can I do to assist you further?
(11:31:09) Meez™: Just change your money handling policies asap, so that you don't favour the already rich guys... Crypto is meant to transform wealth from top to bottom, not vice versa...
(11:32:22) Terry Lim: As mention we have taken note of your feedback and will pass it to the management for review.
(11:32:34) Meez™: fine
(11:32:51) *** Meez™ left the chat ***