...looking forward to @Ben_Bybit's answer ;)

TY Nikki ;) <3 ♥

Chat started on 09 Feb 2020, 07:56 AM (GMT+0) (07:56:15) *** TechnoCoMAnCHe joined the chat *** (07:56:15) TechnoCoMAnCHe: just got a liquidation email, BUT my position IS still open ... WhatsWrongWithUrMailserver??? (07:56:18) *** Nikki joined the chat *** (07:56:26) Nikki: Hello, thank you for contacting Bybit live chat customer support. This is Nikki, and it is my pleasure to assist you today. (07:56:28) TechnoCoMAnCHe: Visitor uploaded: NoLiquidation.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/c1df338382e786524d54c79dc0fd278f0728a43b.png Type: image/png Size: 203806 (07:56:50) TechnoCoMAnCHe: Fix Ur engine pls! (07:56:59) Nikki: I understand and feel your frustrations and I heard your inputs loud and clear. My role is to help traders like yourself when issues are reported and I hope that you can give me a chance to help you. (07:57:17) Nikki: Can you give me a moment please to check it for you (07:57:34) TechnoCoMAnCHe: There is no frustration, as my position of 473 SHORT on BTC IS Still OPEN ;) (07:57:58) TechnoCoMAnCHe: just got a false email (07:58:05) Nikki: this is your registered mail, w*****om? (07:58:19) TechnoCoMAnCHe: YUP (07:58:53) Nikki: Thanks for confirming (07:59:10) Nikki: Can you please try to refresh your page? (07:59:25) TechnoCoMAnCHe: THIS IS FRAUD (08:00:25) Nikki: Just to share with you, our server pushes out data feed to your internet browser at a high frequency, especially when there is huge market movement, therefore, when you leave the trading page to browse the internet on another tab, the browser itself will prioritize the data feed of your active tab and reduce the data feed to your trading page. Hence, when you toggle back to your trading page after some time, you will have to press F5 or Command+R to refresh your browser and allow the cache to catch up with the latest data feed again. (08:01:06) TechnoCoMAnCHe: I have always been on the same page and watched the whole thing (08:01:37) TechnoCoMAnCHe: in realtime (08:02:01) Nikki: Yes as the browser itself will prioritize the data feed of your active tab and reduce the data feed to your trading page. (08:02:21) TechnoCoMAnCHe: Never left the trading tab (08:02:51) Nikki: It is almost the same scenario, you will have to press F5 or Command+R to refresh your browser and allow the cache to catch up with the latest data feed again. (08:03:43) TechnoCoMAnCHe: Why not just payback all my deposits as long as Ur company is still in business, and I'll never come back again (08:05:04) TechnoCoMAnCHe: U know What U do IS WRONG! (08:05:34) TechnoCoMAnCHe: just refund all deposits of my 3 accounts and we're done (08:05:43) TechnoCoMAnCHe: k*****om (08:05:54) TechnoCoMAnCHe: t*****mail.com (08:06:05) TechnoCoMAnCHe: and we******ail.com (08:06:09) Nikki: I am afraid I do not have an answer for that as I am a customer support and this things are being decided by upper management. However As with all investments, there are no guarantees in making a profit. May I suggest that you refer to the teaching materials and guides provided by the platform and familiarize yourself with the basic trading methods first. You can also consider following certain websites that provide the latest and most up to date information on the cryptocurrency market to make a better-informed trading decision. (08:06:10) TechnoCoMAnCHe: pls confirm (08:06:39) TechnoCoMAnCHe: Forward me to the management asap then! (08:07:59) Nikki: We do not received your p&l, as it will go to the funding. Where as funding rate is positive, long positions pay short positions. Likewise, when the funding rate is negative, short positions pay long positions. (08:08:03) TechnoCoMAnCHe: Just Tell Ben to contact @KingOfAtroPix on twitter NOW (08:08:49) Nikki: Let me see what I can do for you. (08:09:21) Nikki: Is your email contactable at we*****.com ? Please allow our team some time to check and we will let you know via email as soon as possible, mostly within 48 hours (weekdays) or 96 hours (weekends). Thank you for your understanding and sorry for any inconvenience caused. Note: Please do whitelist [email protected] inside your email address settings to ensure that you will receive our email. (08:10:03) TechnoCoMAnCHe: To get some mail that again explains how there was no bug ? (08:10:27) TechnoCoMAnCHe: AND I got proof U betrayed me again??? (08:10:55) Nikki: Please allow our team some time to check and we will let you know via email as soon as possible. (08:11:00) TechnoCoMAnCHe: Gimme Ur Boss... the one that is in charge of bybit right now pls (08:11:49) Nikki: I'm afraid I cannot do it right now,a s we have certain procedures in handling your case. (08:12:30) Nikki: We will be contacting you via mail once there is an update. Is there anything else I can help you with? (08:13:26) TechnoCoMAnCHe: Promise I'll get a full refund of all the deposits of the 3 accounts mentioned above and we're fine 4 now... (08:14:04) Nikki: I'm sorry but I cannot guarantee that, however I can guarantee that I will be forwarding your concern to our team. (08:14:55) TechnoCoMAnCHe: I don't care IF U ever did this before (A full refund to keep Ur credibility) BUT NOW U Have To! (08:15:39) Nikki: I understand how you are feeling right now, rest assured someone from our team will be looking out on your account and see what has transpired. (08:15:53) TechnoCoMAnCHe: Ur trading platform has definitely a BUG and I witnessed it in realtime with my own eyes! (08:16:18) TechnoCoMAnCHe: Elaborate on transpired pls (08:16:51) Nikki: With regards to the screenshot you have provided absolutely there is none, our server pushes out data feed to your internet browser at a high frequency, especially when there is huge market movement, therefore, when you leave the trading page to browse the internet on another tab, the browser itself will prioritize the data feed of your active tab and reduce the data feed to your trading page. (08:17:02) Nikki: I meant transpired - like on what happened (08:18:18) TechnoCoMAnCHe: As I told you before... when I see in realtime my position is open, see the live oprice changes and my Position IS OPEN and meanwhile I get an email about liquidation, UR trading engine IS definitely BUGGY (08:19:47) Nikki: When there is huge market movement, therefore, when you keep the trading page to browse the internet on another tab, the browser itself will prioritize the data feed of your active tab and reduce the data feed to your trading page. Hence once the page is refreshed it will prioritize the data feed. (08:20:44) TechnoCoMAnCHe: How often to tell U the trading TAb was always active (08:21:13) TechnoCoMAnCHe: stop copying and pasting the same stuff which doesn't apply in my case over and over again! (08:21:40) Nikki: Yes even you're on the same page. (08:22:01) TechnoCoMAnCHe: So Ur Page Is BUGGY! (08:22:09) TechnoCoMAnCHe: Fix IT and refund (08:22:31) Nikki: Please allow our team some time to check and we will let you know via email as soon as possible, mostly within 48 hours (weekdays) or 96 hours (weekends). Thank you for your understanding and sorry for any inconvenience caused. Note: Please do whitelist [email protected] inside your email address settings to ensure that you will receive our email. (08:23:42) TechnoCoMAnCHe: Tell Ben_bybit To answer asap in a pm on twitter. (08:23:58) TechnoCoMAnCHe: I need to talk to Ur boss NOW (08:24:23) TechnoCoMAnCHe: He shall make me an offer I can't refuse! (08:25:09) Nikki: I am here to listen to you and I can make sure that all your concerns will be passed on to the relative department. (08:26:32) TechnoCoMAnCHe: Fine! Let's do respectful private business then. (08:26:55) TechnoCoMAnCHe: I don't need no more departments, just Ur BOSS (08:28:11) TechnoCoMAnCHe: Just tell him to reach out for me ASAP in case he wants to stay in business any longer (08:28:31) TechnoCoMAnCHe: Roger that,. (08:29:08) Nikki: I understand how are you feeling right now, rest assured I will relay this to our team TechnoCoMAnCHe. (08:29:59) TechnoCoMAnCHe: Its TechnoCoManCHE™ to be exact ;) @KingOfAtroPix (08:30:30) TechnoCoMAnCHe: Visitor uploaded: QR.jpeg URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/cf226a0b12003f8fdaf5f6d1722f1b616e87b367.jpeg Type: image/jpeg Size: 28424 (08:30:44) TechnoCoMAnCHe: Visitor uploaded: screenshotthis.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/08367418f2e553e377ede9a5f8e551e616900961.png Type: image/png Size: 3799 (08:31:10) Nikki: Oh surely note that. Please let me know if there is anything else I can help you with :) (08:31:52) TechnoCoMAnCHe: Seems we're done ;) TY4URserVice Nikki ;) <3 (08:32:06) Nikki: You're very welcome! (08:32:09) Nikki: Thank you for contacting Bybit Customer Support. I will be closing the chat in the next few minutes. Please feel free to contact us again if you have further inquiries. Please also take 3 seconds to rate our service and we wish you the best of luck for all your trading activities on Bybit. (08:32:11) *** Chat Rating request has been sent. *** (08:33:21) *** TechnoCoMAnCHe has rated the chat Good *** (08:33:21) *** TechnoCoMAnCHe has commented: Great job Nikki, always on point, just don't copy and paste ur explanations more than one pls ;) <3 ♥ *** (08:35:44) TechnoCoMAnCHe: Still waiting for the email transcript of the last chat (08:36:14) Nikki: The transcript of the chat will be send over to you once we close this chat. (08:36:55) TechnoCoMAnCHe: Fine, I'll close it now . Have a GREAT day! ;) <3 ♥ (08:37:13) Nikki: You too!  (08:37:34) TechnoCoMAnCHe: I will ;) Sun Is Shining AlReady ;) <3 ♥ (08:37:52) *** TechnoCoMAnCHe left the chat ***