This is an chat transcript with bybit.com zendesk support concerning a liquidated LONG position, where execution price shown is far below what trading or mark price ever hit...

Chat Transcript with Meez™     Chat started on 24 Jan 2020, 07:16 AM (GMT+0) (07:16:39) *** Meez™ joined the chat *** (07:16:39) Meez™: how come my XRP position got liquidated at a pricepoint of 0.2158 when the chart never went below 0.2175 ??? (07:16:42) *** Rosh joined the chat *** (07:16:45) Rosh: Hello, thank you for contacting Bybit live chat customer support. This is Rosh, and it is my pleasure to assist you today. (07:17:10) Rosh: Im sorry that your position got liquidated. (07:17:20) Rosh: Before we can begin investigating your order issue, please provide us with your affected Order# ID (8 digit alphanumeric) which can be obtained from your Order History. For liquidated orders, please refer to the Trade ID inside Trade History instead. Order History: https://www.bybit.com/app/wallet/entrust-history Trade History: https://www.bybit.com/app/wallet/transaction-record (07:17:41) Meez™: 5818d4d1 (07:18:33) Rosh: Thank you, let me check (07:19:45) Meez™: XRPUSD -12 12/0 0.2158 5818d4d1 2020-01-24 03:55:39 (07:21:13) Rosh: is this the email address associated with your account? (07:21:40) Rosh: ***il.com (07:22:06) Meez™: the affected account is ***ail.com (07:22:22) Rosh: Thank you (07:22:26) Rosh: Hang on, please (07:24:38) Rosh: To confirm, this for Sell short for 12 Qty XRPUSD (07:25:57) Meez™: No I was long on XRP and the position got automatically liquidated at a pricepoint of 0.2158 although price never went below 0.2175 according to the chart U give (07:27:01) Meez™: Visitor uploaded: proof.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/4dc07d835cc63eff79e5d1b8ea05b1760aa5e41d.png Type: image/png Size: 28891 (07:27:18) Rosh: Thanks for the screenshot, one moment please (07:28:21) Meez™: Visitor uploaded: proof2.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/3cdbbab02e40d59980b33c78add0ef9b2fafcc7e.png Type: image/png Size: 72419 (07:28:42) Meez™: Here U can see it with the liquidated position on the bottom (07:32:45) Rosh: Under the "Source" dropdown, did you select "Low" for your Buy/Long position? (07:33:51) Meez™: what source dropdown? (07:35:05) Rosh: Agent uploaded: 1579851302579.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/0f806cf248d09606cba0b770f2baeb97cb491346.png Type: image/png Size: 38633 (07:35:49) Meez™: It was on close (07:36:44) Rosh: What do you mean by on close? (07:37:04) Meez™: Source was set on close (07:37:16) Meez™: now I put it on low (07:37:33) Rosh: Yes, please (07:38:17) Meez™: Visitor uploaded: proof3.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/654604ab65a2bdcbb4b4582b074c8727a9a41097.png Type: image/png Size: 77897 (07:38:43) Rosh: Can you kindly set it to 1 minutes please (07:38:50) Meez™: even says 24h low 0.2174 on the top of the page (07:40:09) Meez™: Visitor uploaded: proof4.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/71d3964f85363dbe2a42630cc6fb3dfe9a589deb.png Type: image/png Size: 89384 (07:41:59) Rosh: Agent uploaded: 1579851715357.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/ff385f89acb3e72b6a1595c8d112657e19522851.png Type: image/png Size: 100800 (07:42:44) Meez™: So, how come, that although price never went below 0.2174 my position was liquidated at 0.2158??? (07:43:27) Rosh: Please allow our team some time to check and we will let you know via email as soon as possible, mostly within 48 hours (weekdays) or 96 hours (weekends). Thank you for your understanding and sorry for any inconvenience caused. Note: Please do whitelist [email protected] inside your email address settings to ensure that you will receive our email. (07:43:28) Rosh: Is your email contactable at we****ail.com ? (07:44:20) Meez™: better use te*****l.com , that's my main mail address (07:44:52) Meez™: U know this is fraudulent activity of your company which makes me sad to see (07:45:22) Rosh: I'll tap our trade audit team to thouroughly investigate on this (07:45:52) Rosh: Be assured that you'll hear from us as soon as the result is ready (07:48:58) Meez™: Just requested an email transcript of this conversation... looking forward to your explanation, but for me it really seems there's something wrong on your side, and be assured I'll publish this incident all over the web (07:49:24) Rosh: Noted. While we're running the investigation. (07:49:51) Rosh: May I ask that you allot some time to read on this reference article (07:50:06) Rosh: https://help.bybit.com/hc/en-us/articles/360006340153-Why-Was-My-Position-Liquidated- (07:50:10) Rosh: Thank you very much (07:52:22) Meez™: even lowest Mark price was 0.2171... (07:53:05) Meez™: so how is it possible that execution price was 0.2158? (07:54:17) Meez™: Thank you (07:55:02) Rosh: Your position is liquidated because the Mark Price ( USD) reached the liquidation price ( USD) of your Long/Short position at 0.2179 The system immediately triggers the liquidation of your position, which is using x leverage, and your position was closed at its Bankruptcy Price ( USD) at 0.2158 Bankruptcy Price is a price level that indicates you have lost all your initial margin and it is the final closing price of your position. You may learn more about the process of liquidation from this article: https://help.bybit.com/hc/en-us/articles/360011477633 (07:56:14) Meez™: Your house , your rules, customer always looses, hmm? ;) (07:58:04) Meez™: BUT, U might prove me wrong: just give me 100 USD worth of crypto, split accross all Ur tradeable assets equally. (07:58:18) Meez™: And we'll see (07:58:50) Meez™: IF I'm right, U loose nothing (07:59:08) Meez™: And IF I'm wrong, I'm happy too ;) (07:59:19) Meez™: WinWin Deal you can't deny (07:59:22) Rosh: Let's wait for the investigation from our Trade Audit team for this (07:59:55) Meez™: you already told the outcome of the investigation, didn't U? (08:01:01) Rosh: I went ahead and explain to you how to the liquidation process works (08:01:09) Meez™: looking forward to the reactions, when all this is published on publish0x stocktwits and twitter (08:02:00) Meez™: U told me my liquidation price was reached at 0.2179 (08:02:11) Meez™: so what more to investigate? (08:02:31) Meez™: AND U calculate liquidation prices (08:03:10) Meez™: and Execute at bankruptcy price which can be lower than mark price (08:04:54) Meez™: this conditions make trading on your platform a NoGO (08:05:24) Rosh: This is the liquidation process. Calculations of both the liquidation and bankruptcy price are also available in our Help Center articles. (08:05:37) Rosh: Im sorry if you feel that way towards our platform (08:07:56) Meez™: I absolutely do and all I wish for is for your company to refund all that I ever deposited on your platform into the accounts k***ail.com t***com and w***.com (08:10:37) Meez™: Better fix your system, and the numbers that are shown to customers AND your zendesk will have so much less work.... (08:10:58) Meez™: ...must be a really unpleasant job.... (08:11:36) Meez™: ...why not just say: 'Sorry, but there is NO WAY to win on this platform, we'll always find a way to get U rekt!' (08:14:05) Rosh: We are all open to your feedback as we are committed are committed to creating a fair, transparent and efficient trading environmen to our valued traders. (08:15:18) Meez™: Seems lots of work to do on your side to reach that goal! Feel free to consult me anytime (08:15:36) Rosh: May I know if you still have any queries that I can assist you with? (08:16:09) Meez™: YES (08:16:41) Rosh: May I know what other inquiry you still have? (08:17:56) Meez™: As long as your platform isn't fair and transparent, please refund all our losses to the BTC address 37sW49bm8cykAgSm9s5smartCGRAQRFdhp (08:18:25) Meez™: Visitor uploaded: bybit-refund.png URL: https://v2uploads.zopim.io/F/6/3/F63rUSIHeaX2u75U59y4064jtxPgwj2v/2009bbf043d7044837af52b4a40ce4db006042b4.png Type: image/png Size: 4187 (08:19:06) Meez™: TY (08:19:22) Rosh: All reported issues are being investigated on a case by case basis. If after the investigation, we have identified a platform issue, our team will make a reasonable settlement with the affected traders. (08:19:37) Meez™: Looking forward to an answer from BenBybit (08:20:08) Meez™: AND a reasonable settlement (08:20:16) Meez™: TY 4 Ur time (08:21:34) Rosh: Thank you for contacting Bybit Customer Support. I will be closing the chat in the next few minutes. Please feel free to contact us again if you have further inquiries. Please also take 3 seconds to rate our service and we wish you the best of luck for all your trading activities on Bybit. (08:21:35) *** Chat Rating request has been sent. *** (08:23:24) *** Meez™ has rated the chat Good *** (08:23:24) *** Meez™ has commented: Good chatter, but he has a hard duty defending an unfair system designed to get customers just REKT *** (08:25:16) *** Rosh left the chat *** (08:25:55) *** Meez™ left the chat ***

NAME Meez™ EMAIL w*******m PHONE — LOCATION Sa*****ia URL https://help.bybit.com/hc/en-us/articles/360006340153-Why-Was-My-Position-Liquidated- DEPARTMENT — SERVED BY Rosh RATING Good COMMENT Good chatter, but he has a hard duty defending an unfair system designed to get customers just REKT

Gonna keep U Updated....