TY 4 Ur GoodWill.    This is the last chance I give Ur platform.   Please assure that any Profits made with this Bonus can be paid out in the future too.   With indifferent regards   TechnoCoManCHE™   
Am Mi., 12. Feb. 2020 um 23:55 Uhr schrieb Daryl Lim (Feedback) <[email protected]>:

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Daryl Lim (Bybit)

Feb 13, 06:55 +08

Dear valued Bybit trader

Thank you for contacting Bybit Customer Support.

After a thorough review of the following issue, we can conclude the following. 

The following liquidation was executed accurately, there were no issues on the platform that had resulted in any inaccurate cause for liquidation. 

Contracts: BTCUSD
Quantity: 473
Direction: Sell
Average Entry Price: 9871.49937432 USD
Liquidation Price: 10159 USD
Bankruptcy Price: 10211.5 USD
Liquidation Time(UTC): 2020-02-09 00:00:00 UTC
Mark Price that triggered liquidation: 10159.59 USD      

With regards to why  the following position was seen as opened on your position even after it is liquidated. There could be multiple causes that result in such an issue occurring with reference to the image that you had sent, it is possible that due to the large number of web browsers that were opened at the same time the datafeed that was prioritize by the Brave browser was split as a result hence not updating the Position tab on your web browser.  
Such an occurrence could be resolve promptly with a quick refresh on the web browser, the data feed will be updated. 

As a gesture of goodwill, we will like to provide you with a one time only bonus of 10 USD in BTC for your experience with the following.  This will be credited within the next 24 hours. 


Details about Bonus


Hope that answers your inquiry. Please do not hesitate to contact us again should you require any assistance. Thank you.

With warmest regards
Daryl Lim | Customer Support | [email protected]