Friends, I would like to share with you an open letter published by a Hungarian lady (passenger), which is about „experiences” related to the Ryanair service. Reference for the authenticity of my post: 🔗 Facebook

✅ Actually, my mission now is to translate Vanda Csenge Szabó's open letter into English for everyone, since everyone has the right to be informed about what happened for consumer protection reasons.

„ An open letter to 🔗 Ryanair. I also thank you for sharing and if any of my acquaintances had traveled on this plane either on the Budapest-London or the London-Budapest route, please contact me, because I have been fighting with Ryanair for 2 days and they are not willing to pay me anything due to that the flight was not cancelled, but "delayed", which they forgot to inform all their passengers about. As a result, I was stuck in London airport for 22 hours at Christmas.

Reservation number: FEKRHY, Flight number: FR3717 December 23.

Welcome,
I would like to make a complaint about my trip on the above reservation. On the morning of December 23, I traveled to London, and then I wanted to come back to Budapest on the plane leaving at 8 in the evening. For the return trip, I arrived at the airport at 6 o'clock on Saturday evening, and when I got to the waiting room, I saw that the plane was delayed. I booked a seat, waited, and as time passed, the departure time of the flight kept getting pushed back. Around 11 in the evening, the gate number was announced, all passengers packed up and went to the designated gate.

There we were informed that we would have to wait for an indefinite period of time. At 1:00 a.m., the information came that the plane that was supposed to depart from Budapest could not take off, so he offered to accommodate us in a hotel near the airport. Many people stayed in the waiting room because the duty-free that had already been purchased could not be brought in again after being exported from the airport. Those who decided to go to a hotel were able to book their accommodation after waiting for one to one and a half hours. The administration went very slowly. It was just a huge mess and inaccurate information. Once they told everyone to get out, because we will get a new flight ticket at the information desk in Kiti, then they said that the ticket for the new flight will be already there. According to the final information, the departure time of the flight will be updated by e-mail and in the application. At the counter, I asked directly when the departure of the plane was expected and when the new information was expected.
Since I was traveling alone and had already been awake for 24 hours, I wanted to know how long I could sleep and when I should set an alarm. At the counter, the clerk said that the plane would leave on Sunday morning between 8 and 12!

Nevertheless, I set an alarm on my phone for every hour so that I wouldn't miss the start even by accident! At 3-4-5-6-7-8 in the morning. My phone woke me up six times during my stay at the hotel and I did not receive a notification via e-mail or application. Drunkard! The boarding pass has completely disappeared from the application!

At 8 o'clock I went down to the reception, where I received the information from the hotel staff that my flight left at 7 o'clock X minutes. I didn't want to believe it, so I turned to the other Hungarian passengers waiting below. They also confirmed that NO ONE had been informed of the departure in ANY form and that approximately 40 people remained at London Airport on Christmas Day.
Arriving at the airport, I was informed that the Ryanair flight to Budapest would leave in 2 days at the earliest, but they would be very happy to book me a ticket there or I could go to Vienna if that was more convenient. Given that I was supposed to arrive in Pest the night before, I considered this unacceptable and bought a ticket for the afternoon Wizz Air flight. Not only was the journey home uncomfortable, I also had to take a taxi from Stansted Airport to Luton to catch my flight!

I WAITED AT THE AIRPORT FOR A TOTAL OF 22.5 HOURS BECAUSE I DID NOT RECEIVE INFORMATION ABOUT THE MORNING FLIGHT TO BUDAPEST!

I consider it an unacceptable reason that you see in the system that the notification went out. I spoke to several Hungarian passengers and NO ONE RECEIVED A NOTIFICATION! Those passengers who were able to come on the morning plane did not receive a notification either! They either found out about it at the terminal, because they spent the evening outside, or they arrived at the hotel later than me and those who arrived before me. Those who arrived at the hotel later were verbally informed about the departure of the flight at the reception. My suspicion is that they didn't send a notification because they didn't want to start an extra flight to Budapest, but instead wanted to fill up the 2 flights that already existed in the morning and didn't want to panic at the airport because there wasn't enough room for all the passengers!
I think my story and what happened on the flight from Budapest are considered inhuman. Those departing from Pest were kept on the plane for 3 hours on Saturday evening, after being diverted they had to sleep at the luggage distribution area and their plane left for London only 18 hours late. I was supposed to be on this plane on the way back on Sunday afternoon, but Ryanair no longer started its regular flight to Budapest.
I find it outrageous that I had to go through so much stress and such trauma in order to get home to my loved ones in Hungary for Christmas.
I confirm again that the reason that you sent out the notification about the departure of the flight is unacceptable, because it did not happen, so your reference to this is completely unnecessary.

I look forward to your reply as soon as possible,
Vanda Szabo ”

🤔 In addition to the above letter, my own opinion, or rather my question: is it not possible that Ryanair chose the most unethical solution for solving the problem of overselling❓