Good morning.
Well I know bank's have had their fair share of troubles recently but after my experience I am not surprised. The level of incompetence I have encountered is quite unbelievable.
Back on the 6th November I wrote about how I was trying to get a dormant ISA transferred to my account. The ISA and the account I wanted it to go to are the same bank, so you would think it would be easy for them. My mum is also authorised to speak to them on my behalf as I am not in the UK that much. So after waiting for 8 weeks and still nothing, I asked my mum if she could pop in and see what was going on. Thanks Mum! So while my mum was in the bank they said they needed more details. Mum filled in the form again but only with the same information, there was no new information that they needed. This was back in January! So yes we have passed the 6 - 8 weeks time frame again.
So back to the bank I go as I am in the UK again. After waiting in a queue where some poor guy asks you what your problem is, with no privacy whatsoever I told him I was here because the bank had lost my money (I am sure the rest of the queue did not want to hear that!) So guess what, after 45 minutes he can't find the money either! So yes we filled in the form again.
As my time in the UK is limited after getting back I phoned to make an appointment with a manager, firstly because if the funds still do not arrive I have an appointment to discuss this and secondly to discuss the amount of compensation I should be receiving for all this. I spent 28 minutes on the phone for them to say they will call me back with an appointment time and date, well it has been 3 days and that has not happened yet! I phoned again only to find there were no notes on the system about my appointment so another 37 minutes on the phone and now it is logged that I want an appointment as well as a completed complaint form!
I find this all quite unbelievable as well as shocking, but it is just another reason not to trust the banks! Now David and I had said when we got this ISA we would put it in BTC and look at the chart! Yes I could have used other funds and to some extent I did but that does not excuse them for not doing their job properly.
Now I know that when a lot of us talk to people about crypto, we either get the glazed look or the are you crazy look, these are people that trust the banks, the people that think their money is safe in the bank and that the bank's are trustworthy! Now as my name on here suggests I have not been in crypto for a huge time, but I have not stopped researching and learning in that time and that has just reaffirmed my belief that there must be a better way. I am glad we have embarked on our crypto adventure and feel happy to have acquired more BTC while it was under 20K. I think this will be critical in the future, more banks will fail, the CBDC's are coming and we have crypto.
As always, thank you for reading and please feel free to comment, for fun you could even include the price you think BTC will be at by the time I get my ISA money!
Screen shot from https://coinmarketcap.com/
Picture from https://stock.adobe.com
