Twitter is bollocks. My postie account got suspended because Twitter's algorithms determined that my account was spamming due to use of coronavirus and covid19 tags.
This is the problem with algorithms because if the sodding thing had read my posts they'd have known that there was nothing misleading about anything.
AI is useless if no one controls what it looks at and Twitter Support is failing big time. Now they've just closed the case without any input at all. That's bollocks. No attempt at all to look into the situation properly. Here's the entire exchange:
Your account was suspended because we found that it was in violation of the Twitter Rules.
This includes any of the following:
- using a trending or popular hashtag with an intent to subvert or manipulate a conversation or to drive traffic or attention to accounts, websites, products, services, or initiatives;
- Tweeting with excessive, unrelated hashtags in a single Tweet or across multiple Tweets;
- posting identical or substantially similar hashtags from multiple accounts you operate;
- coordinating with or compensating others to engage in artificial engagement or amplification, even if the people involved use only one account.
On review of your appeal, we have decided to unsuspend your account. You can expect to re-gain full access to your account in the next few hours. However, please be advised that any future behavior in violation of the Twitter Rules may result in the permanent suspension of your account.
Please carefully review the Twitter Rules to avoid future enforcement actions by Twitter.
As a reminder and as set forth in the Twitter Terms of Service, you are responsible for your use of the Twitter Services and for safeguarding your Twitter account—as such, you should ensure that anyone with access to your account always follows the Twitter Rules.
So I replied:
Actually this was not the intent.
I’m linking to posts with regards to my job which is a postal delivery rider. I started my blog while New Zealand went into lockdown as a sort of diary. I hadn’t thought of uploading to Twitter but then I decided to link all my articles to bring everything up to date. The first few posts I did were about New Zealand in lockdown status and so the links are relevant to the posts.
I’m not really posting anything anyone else hasn’t but I am posting about a perspective that others might not see. We posties were classified as essential workers here in New Zealand and as such I felt that it might be interesting to see our perspective at the time.
There is no misinformation in any of my posts but they are back dated.
I guess your algorithms didn’t pick up context.
Their response was:
You tried to update a case that has been closed. Please submit a new case at http://support.twitter.com/forms. You can also visit our help center at http://support.twitter.com for self-help solutions to common problems.
But I can't submit a new case because THEY FROZE THE ACCOUNT.
This people is why we need human curators for AI. This is why companies like Apple need to collect information because when you go all in with AI using nothing but algorithms you stuff it up monumentally. AI can't train itself and to prove it I refer you back to my post Don't fear an AI end of world. Watch the TED Talk and see why humans need to be in the mix.
Twitter's algorithms only messed with an account that I can get around. That's fine I'll just use my Loweded Wookie account but that TED Talk shows you why humans are needed. If an auto drive car can't tell the difference between a road sign and a turning truck then people's lives are literally at stake with algorithms.
Google, Twitter, Facebook, etc are all trying to take humans out of the picture but when you do that you're essentially leaving a baby to fend for itself. But even a baby can learn from watching others how to eventually walk, talk, etc. Computers not so much. The old adage "Garbage in, garbage out" rings absolutely true when it comes to computer intelligence. The problem with the algorithms that Google et al put into their AI is that it is all garbage.
All the big social media players are being lambasted over Fake News and yet most of that could easily be trained correctly with humans training the AI. The problem is that it means humans need to collect data and in a privacy mad world that isn't going to be easy to get across to some people (trust me on this one I've discussed this already).
But if you look at Spotify and Apple Music etc they seem to be on the right track. Using humans to curate not only creates jobs but it boosts the capabilities of the AI. It's why Siri is rapidly getting better, why Apple Maps keeps getting more accurate despite TomTom map data, and why we now have an OS with conversational translation. I'll get into that one in another post. But all of this gets better not only because the power of devices but also because humans taught the computers.
Some would say this is a bad idea. Once computers get more knowledgeable then they will rise up and take over but that's never going to happen. For that to happen computers need to become sentient but that can't happen with Google and co's methods and it would take decades of understanding how our brains work to be able to come anywhere close to getting AI to sentient levels. Considering the more we delve into the brain the less we know it seems like this will be an everlasting chasing after the wind so I'm not expecting Wargames, TRON, Terminator, The Matrix, etc anytime too soon. Sure they make great movies but honestly the real world is incredibly boring in this respect.
So Twitter can screw their algorithms and so can everyone else. Humans do a better job of finding stuff than search engines and the like. In the meantime I am actually excited to see where AI can take us. Accurate mapping systems that are built using actual traffic movement data, translation software using actual data from humans who speak the languages, and even handwriting recognition so that even the worst doctor's handwriting can be interpreted in a way that won't get patient killed are all exciting to me. They might seem mundane now but in the future it will create a new level of employment and understanding of who we are. If that's not exciting then I really don't know what is.