Refund 50% transaction fee for buyers (maker and taker) if sellers make a slow "release".
1 / How long does it take to call it is a "slow release" from sellers?
If sellers take more than 15 minutes to release a trade which buyers already completed their payment, the trade will be called a "slow" trade and buyers can have their "cash back".
The 15-minute-time will be counted from the time buyers click "PAID" ("pay seller" - step 3), until the time the coins are deposited in the buyers' wallet ("Receive BTC- step 4).
note: buyers need to make payment before clicking PAID.

In another way to understand, if the time from step 3 and step 4 is more than 15 minutes and it is because of the sellers making a "slow release", buyers will be refunded 50% of the transaction fee.

2 / Cases that buyers will not have "cash back"

The buyer transferred the money through a different bank so, the seller's account was not credited promptly within 5 minutes after the transfer.
The buyer did not fill in the exact amount to pay, the transfer content was not exactly as instructed.
The buyer manually reopens the transaction which has been automatically canceled.
The buyer specifically asks the seller to delay the release of the transaction to avoid the fee.
Note: You can only request a refund within 72 hours from the time the transaction is completed.

Remitano reserves the right to make a final decision on the refund if fraudulent acts or deliberately delaying the transaction time are detected.
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